During a conversation in October 2011, a couple of fellow graduate students and I pondered how art and design could be used to resolve social problems. In particular, one of the graduate students from the East Carolina University School of Medicine mentioned that he volunteered at the Greenville Community Shelter Health Clinic and noticed a service delivery issue: New and returning homeless patients are serviced at the clinic, but there is difficulty in capturing and obtaining patients’ medical histories. Over a six-month period, I investigated issues that created barriers to better services for homelessness in Greenville, NC. My assumption was that improving a public service for human welfare is one way to make social change happen. Three design methods were used to resolve the following problems identified throughout the 6-month investigation.